Document 3.2 Memo on H20 Pro-TechT Features

Document 3.3 Customer Claim Letter

Document 3.4 Response to Customer Claim Letter

Document 3.5 Customer Claim E-mail 1

Document 3.6 Customer Claim E-mail 2

Document 3.7 Microblog Posts Critical of Company

Document 3.8 Blog Post Critical of Store