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Chapter-Related Resources /
Downloadable Case Documents
Documents in the book's end-of-chapter cases are provided here as Word files for you to download, print, and use in completing your case assignments.
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Case 1: Judging Entries in a Technical Communication Competition |
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Case 3: Using Revision Software Effectively |
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Case 4: Handling Interpersonal Conflict |
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Case 5: Planning an Apology to a Customer from the People's Republic of China |
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Case 6: Choosing an Appropriate Primary Research Method |
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Case 7: Organizing a Document |
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Case 8: Being Persuasive about Privacy |
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Case 9: Describing Backcountry Touring Gear |
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Case 10: Writing Guidelines about Coherence |
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Case 11: Preparing Products for the Global Marketplace |
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Case 12: Designing a Report Template |
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Case 13: Evaluating Graphics Made in a Spreadsheet Program |
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Case 14: Projecting the "You Attitude" When Corresponding with Customers and Colleagues |
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Case 15: Identifying Transferable Skills for a Career Changer |
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Case 16: Selecting a Funding Source |
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Case 17: Revising an Injury Report Form
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Case 18: Analyzing Options and Drawing Conclusions |
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Case 19: Writing Instructions for Installing a Programmable Thermostat |
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Case 20: Designing a Site |
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Case 21: Choosing Effective Slide Layouts |
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